In yet another first for the facilities management provider, Cloudfm has announced that it is now able to offer a 10-year warranty on all Mitsubishi Electric equipment managed on behalf of its clients.
The move comes after the company was awarded BSP (Business Solutions Partner) status with the manufacturer which enables it to offer an extended 7-year warranty. Cloudfm will underwrite a further 3-year warranty on all new equipment and parts for Mitsubishi Electric air conditioning products in the UK.
Cloudfm’s client base includes some of the best known retail and restaurant brands, such as KFC, Pizza Express, ASK, Zizzi, Wolseley, Warehouse, Karen Millen, Coast and Oasis, so this initiative is ideally targeted to add value. A key driver in developing the warranty was to help clients achieve better value from their total spend on air conditioning, which can represent a significant portion of the FM budget. CEO of Cloudfm, Jeff Dewing explained:
“At Cloudfm we already track the warranties on parts and labour associated with air conditioning, but this new offering takes our process to a whole new level. Through improved traceability, accountability and standardisation, our clients will achieve a far better return on investment over the lifetime of each installation.”
Equipment eligible for the 10-year warranty will be asset tagged at the factory and can then only be installed, maintained and repaired by Cloudfm-approved engineers who hold a Mitsubishi Electric training certificate(s).
“Cloudfm has built its reputation on delivering the best possible service to its customers and this total commitment to excellence matches the quality of delivery that we as a manufacturer expect”, commented Deane Flint, Sales Director for Mitsubishi Electric.
“The promise to add this extension to the warranty reinforces that approach and is also a clear demonstration of Cloudfm’s ability to ensure that our products deliver maximum performance for customers throughout their working life.”
The resilience of Cloudfm’s innovative approach is based on:
- Proactive monthly visits to clients, enabling a preventative air conditioning maintenance regime, completed by highly qualified engineers
- Full visibility of every engineer across the supply chain who works on the equipment, including compliance, warranty and reactive repair work
- The unique use of QR code technology to monitor all activity on site, combined with an integrated asset management system to track all equipment, parts and labour throughout the lifetime of the installation
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