Andrews Provides Chilled Out Music

Hire of a 50kW chiller coupled to air handling units enabled Andrews Chiller Hire to achieve and maintain the correct temperature within a temporary music rooms at a South East University whilst the main Music Hall underwent major internal renovation.  Achieving the perfect environment ensured students could actively continue on their music degree courses, uninterrupted.

Fluctuations in temperature ultimately affect humidity, which can be a complicating factor when examining the effect of increases in temperature on musical instruments. Both reed and stringed instruments suffer, not only affecting the actual sound but also minute delays in timing. In stringed instruments such as violins higher temperatures decrease the tension in the string, changing the way the bow pulls on each string. In reed instruments, such as an organ, the dimension of the pipes change, altering the sound.

For degree course students these changes may have an unnerving experience, therefore the University needed to ensure that the new temporary music rooms could maintain a constant environment.

As a leading chiller hire specialist, Andrews Sykes has a broad knowledge and considerable experience in providing solutions that will reduce and stabilise temperatures.  It also operates with one of the large ranges of chillers which ensures it can cope with any situations and with a nation-wide network of depots a solutions is always close at hand..

When contacted by the SE England University a same-day site survey was conducted and it was decided that the Andrews 50kW chiller and a number air handling units would create the perfect temperature controlled environment.  The units were commissioned for use within hours of arrival on site, allowing the University to achieve and maintain the optimum playing conditions inside the temporary music rooms.  As the campus has considerable foot traffic, care was taken to keep the hoses above head height to eliminated trip hazards.

The Andrews 50kW fluid air chiller circulates chilled water to each of the air handling units.  Warm air from the music rooms is drawn into the lower portion of the air handling units, then passes over the ‘cold’ coils resulting in a drop in temperature, the cooler air is then gently blown back into room from the top vents.  Since temperature change will depend on air flow, air temperature and humidity, the Andrews Chiller solutions had to adjust automatically to these variants.

The campus maintenance team and lectures alike where delighted with the results achieved by Andrews Chiller Hire, it created the perfect temporary cooling solution that ran through-out the length of renovation works.  It gave the University effective climate control, enabling all music courses to continue without any disruption.


Cloudfm delivers impressive results on new BPP contract

Just months into their partnership with university and professional education providers BPP, Cloudfm is already significantly reducing the FM expenditure of their new client – with a saving of 23.8% on quoted works to date, achieved through the implementation of robust and innovative, industry-leading FM processes.

Having previously worked with Cloudfm Consulting to address a number of high-level technical projects, BPP knew the expertise and efficiency that Cloudfm could deliver – so when FM delivery came to be reviewed, the company was front of mind. “As an organisation it was clear that we needed to make a significant change to the way we manage FM. The TFM contract we formerly employed simply wasn’t delivering the level of service and efficiency our customers and stakeholders expect, and we recognised the need for far greater control and visibility,” said Maggie Parker, Head of Property, Facilities and Customer Service at BPP. “Cloudfm’s real-time solution and unique processes give us the oversight we require, and the confidence that our estate is being managed effectively, both in terms of quality and cost.”

The multi-million pound five year contract began in June 2016. Cloudfm manages the maintenance for the whole estate of 20 training facilities across the UK, using their own team of multi-skilled engineers, focusing on Planned Preventative Maintenance (PPM).

The figure of a 23.8% saving on quoted works is notable enough, but there’s another key statistic that’s even more worthy of highlighting. The Average Job Value (AJV) has already been reduced by 19.6% – this important figure is the truest measure of FM expenditure value possible. By factoring in all jobs, covering both PPM and Reactive Maintenance, even including quoted works and snagging, AJV offers a much clearer picture of the cost involved in keeping an estate compliant and avoiding businesses disruption through breakdowns.

Along with this focus on cutting FM costs through greater control and visibility, Cloudfm’s approach simultaneously improves quality – a fact that became valuable to BPP almost instantly. “Right at the start of the contract it became clear that the compliance reporting by the incumbent provider was insufficient, and in fact levels were lower than those our client was expecting,” explained Sheaun Carpenter, Account Director at Cloudfm. “Our forensic approach to the audit process, where every compliance certificate is checked rather than just a sample, revealed the true picture. This transparency enabled us to work with BPP to very quickly raise compliance levels.”

Working in partnership, BPP and Cloudfm have been able to significantly improve standards across the estate, ensuring that BPP’s customers and stakeholders feel the benefit, as well as improving the company’s bottom line. “We’ve been delighted with Cloudfm’s commitment to innovation and quality, which tallies well with our own ethos,” continued Maggie Parker. “The transparency and reliability of the data we receive, along with their expert guidance on technical and organisational aspects, ensures that we can make the best decisions to ensure best quality and best value from our FM expenditure.”

To find out more visit


Vertas Group is first FM provider recommended for new ISO standards

Following a successful 16-day audit of the Quality and Environmental Management Systems within the Vertas Group; the East Anglian-based FM provider has been the first of its kind to be recommended by SGS for both ISO 9001:2015 and 14001:2015 accreditations.

The audit was carried out by SGS; the world’s leading inspection, verification, testing and certification company; who delved into the Quality and Environmental Management Systems at Vertas, ensuring these processes met the industry standards.

Over the 16 day period, auditors met with countless members of Vertas staff; from director and management level through front-line operatives to find out about the business policies and processes and to ascertain whether these were being upheld. The outcome of the audit was a resounding success and both of the latest standards were met with only 8 minor non-conformities across the entire Group.

To achieve this certification; the Vertas Group had to demonstrate its high quality in-house inspection regimes, as well as demonstrating that there is an established Environmental Management System to reduce waste and energy use, improve efficiency and meet all legal and regulatory environmental requirements.

This audit and recommendation follows another recent accreditation received in the form of ISO 50001. This standard sits hand-in-hand with 9001 and 14001 and integrates Energy Management into our overall efforts to improve quality and environmental management.

Achieving these results will enable the Vertas Group to offer its clients and customers in over 400 sites across East Anglia; an even better service, by:

  • Delivering what we say we do by procedure, we do what our procedure states and we have the evidence to prove it, we get it right first time
  • Improved sustainability, we have systems in place to manage our environmental impact, every task that Vertas carries out has been assessed to ensure the impact is as low as possible
  • Having a benchmark with ISO 9001,14001 and 50001 allows for continual improvement, this benefits Vertas, our employees, clients and customers through service consistency
  • Having competent, well trained employees that understand and are committed to providing a quality service, including having an awareness of their personal impact on the environment.

Ian Surtees, Vertas Group Limited’s Chief Executive Officer (CEO), said: “One of our core values as a business is ‘sustainability’, this recommendation is a demonstration of that value and firmly positions the Vertas Group as an exemplar of a safe and sustainable working environment.

“The auditors from SGS were visibly impressed by our commitment to meeting these standards; commenting on the enthusiasm and passion shown by our colleagues.

“I am very proud that we are one of the first businesses in the country to be recommended for standards at such a high level, especially considering these accreditations are newly revised. Thank you to all who were involved with acquiring such a first-class result.”


Energy Minister to address Britain’s biggest energy challenge at 2016 Heat Conference

Baroness Neville-Rolfe, Minister of State for Energy, will address Britain’s biggest energy challenge at the forthcoming Heat Conference.

Heat accounts for almost one half of UK energy costs and the cost of heat continues to rise. Britain faces an urgent challenge in transforming how homes, offices and industry are heated; in its recent report Next Steps for UK Heat Policy, the Committee on Climate Change put it simply: “deployment of low carbon heat cannot wait until the 2030s”.

The Association for Decentralised Energy (ADE) and the Energy Institute (EI) will place the challenge of heat centre stage at the 2016 Heat Conference, to be held in Central London on Wednesday 23 November.

This year’s conference explores how the ambition for global change, as set out in the Paris Agreement, can be transformed into local action. We will look at real life examples of user led change, examine the policymaking process and find out how technology and data innovations can help to enable the heat transition.

Alongside Baroness Neville-Rolfe, confirmed speakers include:

  • Matthew Bell, Chief Executive, Committee on Climate Change
  • Martin Crouch, Senior Partner: Improving Regulation, Ofgem
  • Sue Daley, Head of Programme for Big Data, Cloud and Mobile, TechUK
  • Dan Osgood, Director for Heat and Business Energy, BEIS
  • Michael Pawlyn, Director, Exploration Architecture and noted TED speaker
  • Wilfred Petrie, Chief Executive Officer, Engie UK and Ireland
  • Laura Sandys, Founder, POWERful Women
  • Frauke Thies, Executive Director, Smart Energy Demand Coalition

You can book online at Significant discounts are available for public sector organisations, academics, charities and SMEs. The last two heat conferences have sold out, so we recommend booking early to confirm your place.

Heat 2016 is sponsored by Engie, and is essential if you are interested in:

  • Our energy economy against an uncertain political landscape
  • Engaging users of heat with controls and management
  • The role of heat in supporting a competitive and innovative industrial sector
  • The future of district heating networks
  • The transformational potential of new technologies and data

Find out more at


Harrow Green features in The Parliamentary Review

Harrow Green has been selected to appear in the 2016 edition of The Parliamentary Review. The Parliamentary Review’s September release is a key fixture in the political calendar. Harrow Green features alongside The Chancellor of the Exchequer, The Rt Hon Philip Hammond, and a few other outstanding organisations to showcase best practice in their sector.

The objective of The Parliamentary Review is to highlight and discuss good practice and act as a learning tool for both the public and private sectors. Nigel Dews, Managing Director of Harrow Green said “We welcome this opportunity to demonstrate our achievements and ambitious plans for the future for Harrow Green and our sector. We always aim to be at the cutting edge of service delivery and work as innovatively as we can. The Parliamentary Review has given us a chance to showcase leadership in our sector.”

The Parliamentary Review is sent out to many thousands of leading policymakers and the articles in The Review act as a plan for success and a prototype for reform so our inclusion is recognition of our success. Daniel Yossman, Director of The Parliamentary Review said: “It’s been an utter privilege to work with a range of organisations from across the country in this year’s Review. Without their input, our aims of spreading expert knowledge and raising standards simply would not be achievable. They’ll be a hard act to follow and next year’s organisations will have to be on the top of their game to meet the challenge.”

The Rt Hon David Curry, Editor of The Parliamentary Review said: “Each of the representatives brings something very different to the table, while at the same time capitalising on the collective wisdom of their industry. There may be choppy waters ahead but organisations across the country would be well-advised to keep an eye on the representatives in this year’s Review when deciding how to set their sails.”

The Parliamentary Review is a key document on how businesses in the public, private and voluntary sectors respond to the economic environment and political developments.
For further information visit:

For a full copy of The Parliamentary Review Transport edition:


Inspiration is key theme at CIBSE Conference

Performance, Inspiration and Aspiration are the keywords behind the 2016 Building Performance Conference and Exhibition, organised by the Chartered Institution of Building Services Engineers (CIBSE) as it officially launches this year’s programme.

Following on from CIBSE President John Field’s promise to inspire engineers to ‘talk the talk’ and fight for their place at the heart of modern life, this Conference will bring together over 40 expert speakers to showcase the latest thought on building performance and help engineers deliver and maintain high performing buildings.

The Conference, due to be held on 17 and 18 November at the QEII Centre in Westminster, is a chance for engaged industry professionals from the built environment sector to meet, learn and debate the critical issues facing the industry, from health and wellbeing issues to maintenance and operational performance. It is already proving to be a popular event, having attracted the highest number of pre-registrations to date.

A series of leading speakers will tackle these issues, offering employable solutions in their addresses; including Outlook for Building Performance, Digital Engineering & Building Services, Achieving Performance In Use, Air Quality: Impact on Health & Wellbeing. Collaboration for Better Performance, Refurb + Retrofit, and Innovation in Buildings.

John Field, President of CIBSE and Chair of day two, said: “Engineers are at the centre of everyday life, we make the modern world work in obvious and not-so-obvious ways, and it’s in our power to help make the world a better place in many areas, from tackling climate change to improving how people live.

“The CIBSE Conference is an ideal time to get together and be inspired by what we have achieved, and what we can achieve in the future. Using what we learn in these sessions, we can take big ideas to business, the media and politicians and help shape the future of the UK, and make it a beacon for excellence in building performance for years to come.”

In the Conference programme, sessions include: ‘Are you ready for a digital future?’, ‘Build to Perform: Realising the commercial drivers and opportunities in high performing buildings, What the world could look like if all buildings achieved best engineering outcomes, Facilitating collaboration for optimum performance from teams and buildings, and High rise buildings on the up: What do the building services look like?

The Chartered Institution of Building Services Engineers is hosting the Building Performance Conference and Exhibition at the prestigious QEII Conference Centre in Westminster on 17-18 November 2016. Attendees will be able to meet and network with over 300 like-minded professionals, clients and suppliers from around the world.

Book now at



Fleet show helps facilities teams manage company vehicles

Fleet Management LIVE 19-20 October features fleet advice & tips

With more and more facilities departments now responsible for managing company vehicle administration, the UK’s biggest professional fleet management event, Fleet Management LIVE, has announced free-to-attend sessions tailored for FMs who are looking for practical advice.

Taking place at the NEC, Birmingham experts will explore fleet management including Fleet Funding, whole-life costs and outsourcing. There will also be case studies, and Best Practice sessions for visitors keen to pick up practical tips and advice on good procedures.

“In many organisations fleet is the second largest item of expenditure after employees, but how do you obtain best value? Many facilities managers now need to be part-time fleet managers, so we’ve put together sessions to help them get the information they need without being bogged down in technicalities,” said Chris Lester, event director. “We’re also running Beginners’ Breakfast with the Institute of Car Fleet Management (ICFM) for anyone who is newly responsible for managing a fleet.”

The Beginners’ Breakfast will cover the basics of fleet management and give tips on the key things any facilities manager needs to know.

In addition to the free seminars, the exhibition features over 100 suppliers including 14 vehicle manufacturers such as Jaguar Land Rover, Vauxhall, BMW and Fiat as well as all the leading leasing providers, outsourcing companies, fuel and technology partners.

Fleet Management LIVE takes place on 19-20 October at NEC, Birmingham. For more information or to register for Fleet Management LIVE visit



Biometric security for Shetland construction site

Shetland Facilities Management (SFM) Security have provided Morrison Construction Ltd with a robust access control system utilising the very latest state-of-the-art fingerprint biometric recognition devices for their New Anderson High School and Halls of Residence development at Lerwick in the Shetland Islands.

As main contractor for the £56m project, Morrison’s brief for SFM was for an integrated access control system during construction which could give an accurate count of the workforce in each of the site’s two zones, split by company and trade discipline, for not only HSSE requirements but also emergency response, robust time and attendance recording and to capture the data and metrics required for project controls.

SFM’s solution was an integrated platform that combined biometric fingerprint readers from ievo Ltd, the Newcastle-based manufacturer of biometric recognition systems, with a Paxton Net2 access control system. Eight ievo fingerprint readers were installed on four entry turnstiles together with an ievo desktop enrolment reader for initial registering employee fingerprint templates in the site control room. SFM installed the equipment in two 20ft ISO container security portals (one for each zone of the project) which provided efficient through-put and foot-fall at peak and off-peak times.

Simon Orchard, Director of Security, Shetland Facilities Management, commented, “Logistical issues with using SMART cards alongside a large workforce we always found problematic. Using ievo’s biometric solution allows us to save costs whilst also improving efficiency. ievo devices are easy to install, robust, operational in harsh climates and working conditions and surpass all our operational needs. ievo provided the perfect biometric security solution and we are already planning on using them for our next project.”

Shaun Oakes, Managing Director of ievo Ltd, added, “ievo systems are designed for harsh environmental use, such as construction sites. It was vital that the fingerprint system would maintain operational regardless of the weather conditions or the amount of users enrolled. Being able to provide a system that can help identify and manage a large workforce is what ievo is designed for. The installation of the solution has now bedded in very effectively and Morrison Construction Limited staff liked the ease of use for both enrolment of fingerprints, and generating accurate and reliable reports.”

ievo Ltd is a leading designer and manufacturer of world class biometric recognition systems based in the North East of the UK. Offering full integration options, ievo Ltd provides a safe, secure and reliable biometric solution for the access control market.
For more information please visit:



Wales chapter of School of Hard Knocks Charity opens

Charity supported by rugby giants Scott Quinnell, Will Greenwood MBE, Brian Moore & HRH Prince Harry, heads to Wales to open a new chapter

The School of Hard Knocks – a charity that uses rugby and boxing, to tackle social exclusion by getting unemployed people back into work – has opened up in Wales.

The charity is aiming to find jobs for at least 50% of those joining its programme and helping 90% of its school joiners to stay on in school by its self imposed deadline of September 2017; to be self sustaining in Wales by September 2017; and to assist no fewer than 500 beneficiaries a year.

SOHK Wales will be headed by Catryn Grundy, Programmes Director, Cymru. One of her team is brilliant local success story, Liam Mackay, who turned his life round with SOHK help and landed a job with Arriva Trains before returning to SOHK as a full time  coach, helping others to take the journey he has taken.

SOHK Ambassadors include rugby giants Brian Moore, Will Greenwood MBE and Wales and British & Irish Lions Legend Scott Quinnell. HRH Price Harry is also a keen supporter, attending SOHK training matches and taking part in training games.

For the past nine years School of Hard Knocks has been shadowed and filmed by Sky Sports for an ongoing TV series featuring Will Greenwood MBE and Scott Quinnell. The programme takes 40 unemployed men, most of whom have never played rugby before, to form a competitive team. The players are also given the opportunity to attend a special jobs fair after their 8 weeks of training.

At the heart of this four-year-old charity – which uses rugby and boxing to get unemployed people back into work – is a belief in tough love. Jack Lewars, Director of Operations at SOHK, says: “if what we teach is bought into by participants, then the self respect, self belief, teamwork and discipline learned can and does lead to at least 50% of those that stay the eight week course finding jobs. You might say that what we do is take people out of hopelessness via sport and give them a life.”

This is why money and support is flowing into SOHK from wealthy private individuals, from companies and from the Government and from the Royals too.

SOHK is the brainchild of Ken Cowen, a teacher by training, who found that a few sessions on a rugby pitch in Liverpool was the surest way of instilling some discipline and control into tearaway pupils about to be excluded from school.

SOHK is helping many desperate people to get off the sidelines of life and turn the job market into something that looks less like a scrum with a little help from the Royals, bankers, corporates and many private individuals who see that rugby can be so much more than a game.



NEC presents a free webinar for Facilities Management

Getting the most out of the NEC3 Term Service Short Contract (TSSC) webinar

NEC presents a free to attend webinar for Facilities Management

NEC will be hosting a webinar on the NEC3 Term Service Short Contract (TSSC) on 8 September, at 13:00 (GMT+1). The speakers will be Robert Gerrard, NEC Users’ Group Secretary, and Ross Hayes, Consultant and Project Manager, for Anthony Collins Solicitors LLP.

The webinar is free to attend and the speakers will cover the following topics:

  • When to use the NEC3 Term Service Short Contract (TSSC)

  • What services is it applicable to

  • What are the differences between the NEC3 Term Service Contract and the NEC3 Term Service Short Contract (TSSC)

  • How the contract documentation is put together

  • Special issues to consider when using the contract

  • Advantages and disadvantages of using this contract

This webinar will be of interest of all involved in the provision of term services including clients, service managers, planners, consultants, contractors and their supply chain

To register visit

What is the NEC3 Term Service Short Contract?

The NEC3 Term Service Short Contract (TSSC) should be used for the appointment of a supplier for a period of time to manage and provide a service.

The British Institute of Facilities Management (BIFM) endorses the NEC3 Term Service Contract and all related NEC3 documents, including the NEC3 Term Service Short Contract (TSSC). The NEC for FM suite of documents was produced in partnership with BIFM.

NEC and BIFM delivered in 2014 the webinar “NEC for FM”. The recorded version can be watched here.