HWM wins Queen’s Award for Enterprise 2017

PermaNET+ water network monitoring system recognised in Innovation category

Utility monitoring specialist HWM has won the Queen’s Award for Enterprise 2017.

The Innovation award recognises HWM’s PermaNET+ system, which constantly monitors water networks to detect signs of leakage. Able to detect a problem as soon as it occurs, the system significantly reduces both the size and impact of leaks, reducing damage to the network and saving water.

PermaNET+ was chosen for the largest ever deployment of leak noise detection equipment by Affinity Water. 20,000 units were installed to cover a water network serving over 3.6 million people.

Now in their 51st year, the Queen’s Awards are the UK’s most prestigious industry accolade, celebrating and encouraging business excellence in the UK. The Innovation award is given to companies that have shown outstanding commercial success due to innovation over two years, or continuous commercial success over five years.

Winning the Queen’s Award for Enterprise means HWM can now use the official emblem on all publications for five years, showcasing the best of British business.

Tel: +44 (0)1633 489 479
Fax: +44 (0)1633 877 857
Email: marketing@hwm-water.com
Website: www.hwmglobal.com


BDG architecture + design wins second award at the British Council for Offices’ Property Awards 2017

BDG architecture + design has picked up its second award for Innovation at the annual British Council for Offices (BCO) London regional property sector awards, following the Innovation award in the North of England region of the  BCO for  Sky Digital Centre of Excellence.   The prestigious BCO awards programme recognises the highest quality developments and sets the standard for excellence in the regional and national office sector.

Once a dilapidated and unloved building, the judges were impressed with the transformation of Sea Containers into a dynamic and creative workspace for Ogilvy & Mather and their associated businesses. Innovative changes to the structure have created a series of double height spaces that connect the floors, but also take maximum advantage of the dramatic external environment of the Thames which sits immediately adjacent. Flooded with daylight, the judges highlighted how these spaces define the building and have become natural hubs for staff interaction, allowing the creativity of the business to flourish.

 Since relocating to Sea Containers in 2016 the advertising agency has found itself amidst a flurry of new business success, having successfully captured some of the UK’s largest accounts in Boots & Vodafone Ogilvy has found itself at the top of the industry’s new business league with new billings of £146 million. The structure of the teams for these new client’s hold collaboration with WPP at their core – all made possible by the bespoke structure of Sea Containers.

Gill Parker, CEO at BDG architecture + design, said: “We are thrilled to be recognised for two projects at the prestigious BCO awards this year, especially as both are for the coveted Innovation category.  It is hugely rewarding to work with clients such as Ogilvy and SKY who place innovation at the heart of their business and value the BDG approach to evidence led design that puts culture and business purpose at the core of the workplace. “

Richard Kauntze, Chief Executive of the BCO, commented: “This year’s awards are yet further proof of the quality of new office development in London, a region that continues to be front and centre of innovation in the sector. Awarded for their high-quality construction, striking design or robust flexibility, this year’s London winners showcase the best that the capital has to offer in premium workspace, and continues to strengthen London’s position as the business capital of Europe.”

This is the first year that the BCO has hosted the dedicated London Regional Awards, celebrating excellence in office space regionally, before all winners go on to compete at a national level at the National Awards in October.

For more information on the awards visit the BCO website (www.bco.org.uk).


AQS Environmental Solutions wins Fleet Transport Award

Image shows: From left to right: Jarlath Sweeney, Group Editor, Fleet Transport Publications; Dan FitzPatrick, Commercialisation Manager, Gas Networks Ireland; John Fahey, Transport Manager, AQS Environmental Solutions; Stan O’Reilly, Commercial Director, AQS Environmental Solutions; Marty Whelan, RTE radio and TV presenter.

AQS Environmental Solutions has won a Fleet Transport Award for its work to develop sustainable systems for transporting and managing waste.

It was named the winner in the Environment category, which recognises companies that show excellence in developing responsible and innovative strategies and processes in fleet transport management.

AQS Environmental Solutions, one of Ireland’s leading drainage and wastewater utility specialists, has its headquarters in Thurles, Tipperary, with bases also in Limerick and Cork. Its services are used extensively in the agriculture, food and drink, manufacturing, facilities management, construction and utilities industries.

Stan O’Reilly, Commercial Director for AQS Environmental Solutions, said: “This is a great moment for us. We are very pleased to be recognised for our continuing efforts to develop environmentally-sustainable services.

“A lot of credit must go to our transport manager, John Fahey, and the rest of the operational team, who have been at the forefront of developing business processes that allow us to save energy, minimise vehicle emissions and reduce our carbon footprint to zero.”

The annual Fleet Transport Awards, celebrating their 10th anniversary, are organised by Fleet Transport Magazine, Ireland’s leading commercial vehicle fleet management magazine.

RTE radio & TV personality Marty Whelan presented the awards, while Verona Murphy, President of the Irish Road Haulage Association, was guest speaker at the event attended by 850 representatives from the transport industry.

AQS Environmental Solutions delivers a range of services for industrial, commercial and domestic customers. It also operates a waste processing plant which diverts 40,000 tonnes of waste a year away from landfill, turning it, instead, into compost that is used by farmers within a 20km radius of Thurles.

The composting plant offsets the carbon emissions of our transport fleet and processes the waste locally, which reduces fuel consumption still further.

It contributes to reducing emissions of landfill methane, and creates a useful by-product for the local farming community. This, in turn, reduces their need to bring in fertilising products from out-of-area, creating a second cycle of environmental benefits.

AQS Environmental Solutions has invested €2 million in the last two years in the most fuel-efficient trucks, vans and supporting equipment, all of which reduce pollution and carbon emissions.

The company is now part of Lanes Group plc, the UK’s largest drainage and asset maintenance specialist.

This is allowing it to invest in Europe’s most advanced drainage technology, including recycler jet vac tankers. These significantly reduce consumption of water and fuel during drain cleaning and unblocking operations.

The latest example has been the acquisition of a new €400,000 JHL SuperFlex machine. It has a split tank, allowing water to be filtered and reused multiple times. Waste sludge is then processed in the composting plant.

The Fleet Transport Award was presented during a ceremony at the Citywest Hotel, Dublin, on Thursday 13 October.



Kingdom officers win Security Officer of Distinction Awards

Kingdom is absolutely delighted to report that two of their officers have won awards at this year’s ACS Pacesetters Security Officer of Distinction Awards.

Kingdom officers James Kelly MBE and Grzegorz (Greg) Stalmach were among only 13 award winners from across the whole of the UK. These two officers are part of a very select and elite group, and Kingdom is immensely proud of both of them. Only one other security company had two award winners.

To be considered for an SIA ACS Pacesetters Award, the security officers have to be nominated by the client for whom they are contracted, and this then endorsed by Kingdom (their contracting company), with the ultimate winners then being selected by a panel of judges with wide experience in the industry.

James (Jim) Kelly MBE was nominated by our client, Grosvenor Estates. For over 15 years Jim has been the Senior Security Officer for Hammerson leading a team of eight officers. The team currently support a prestigious multi-tenanted office – 10 Grosvenor Street. Jim was nominated for a number of outstanding activities, not least of which was his endeavours in saving the lives of two members of the public. On the first occasion, an elderly man collapsed outside the building and James undertook resuscitation until the emergency services arrived. On the second occasion a window cleaner fell four floors onto a marble surface when he failed to connect his safety equipment properly whilst undertaking abseiling as he cleaned the internal windows in the atrium. Jim administered emergency first aid until the emergency services arrived. His actions were later commended by the emergency services. Our picture shows John Legge collecting the award on behalf of Jim who was unable to attend in person. John has worked with Jim for over 15 years.

Grzegorz (Greg) Stalmach was nominated by Fran Beasley, Chief Executive of the London Borough of Hillingdon. In January this year Greg was working in the CCTV Control Room at Hillingdon Council when he effectively prevented a serious assault using a combination of his local knowledge, CCTV Systems, effective communication and physical fitness.  Greg’s actions provided the police with a description of the offender, and along with CCTV footage which further supported the verbal statements,  were sufficient to enable a successful arrest. The offender has since pleaded guilty and awaits sentencing.

Jim and Greg were presented with their awards at the third ACS Pacesetters Security Officer of Distinction Awards Lunch, which took place at the Royal Windsor Racecourse on Tuesday 24th May 2016. The event was attended by both representatives from the security industry and also clients and, of course, the security officers nominated to receive the awards themselves. The presentations were made by Mr Vernon Rapley, Security Director at the V&A Museum, who also gave an interesting speech on his experience in the field of history and art and the crimes committed by individuals against museums.

Commenting on the awards, Kingdom’s CEO Terry Barton BA Hons said: “For our colleagues to receive recognition and win this award is a fantastic achievement and demonstrates the quality of the people Kingdom employ. We are extremely proud of Jim and Greg and I thank them personally for their excellent work and for representing the Kingdom brand in such a fantastic light.”

Kingdom is a member of ACS (Approved Contract Scheme) Pacesetters. Membership is made up of contract security guarding companies who are in the top 15% of the benchmarking and achievement levels set by the Security Industry Authority Approved Contractor Scheme. Companies have to submit themselves to an annual inspection by one of five appointed UKAS inspection bodies.

To achieve ACS accreditation, companies must achieve a satisfactory score of at least zero. All members of ACS Pacesetters have achieved a minimum score of +128 points, with the current maximum score being +174 points. Kingdom achieved a score of +161 following their last audit in September 2015, putting them in the top 5% of ACS accredited security companies in the UK. As there are currently 790 contract security guarding companies who have achieved ACS accreditation, only a total of 119 companies are eligible to join. ACS Pacesetters says the following about these 119 companies: “These companies, both national and regional, have proved they are market leaders in the security guarding industry and are therefore capable of providing an excellent standard of service to their clients and a high degree of care for their employees. As a client, it makes sense to include companies in the top 15% of the ACS scoring system when compiling your tender list.”

About Kingdom

Innovative, independent and driven to explore new ways Kingdom successfully manage thousands of service personnel to the highest standard specialising in security, cleaning and environmental protection. Our national network of regional support offices manage thousands of service personnel to the highest standard, benchmarked by all the major UK quality accreditation bodies.

Established in 1993 and operating nationally, commercial and service strength supported with organic and acquisition growth has seen Kingdom become one of the largest independently owned companies in the UK within their areas of service expertise. Commercially strong they have a strategy to continually grow and strengthen by expanding their services and offering a complete support service to their customers.

Kingdom take a fresh approach to the support services market: adapting to the proliferation of new technologies and emerging security threats, whilst also offering their customers a leaner, smarter and more connected way of working.


Design Award Success for Gooee at Light+Building 2016

Gooee, the smart lighting ecosystem provider, has won a prestigious award at Light+Building 2016, recognising its expertise and innovation in harnessing the Internet of Things (IoT).

The company scooped a Design Plus Award as one of the best 25 products from the world of lighting, electro-technology and home/building automation. Gooee was applauded for demonstrating ‘innovation and outstanding quality’ in a field of more than 200 products from 129 companies in 29 countries.

Simon Coombes, CTO at Gooee, says that the award validates the strength of the company’s offering: “The best way to help our partners transform their businesses with IoT is to provide the services and platforms that cover the entire technology value chain, from devices and connectivity to platforms and applications,” he says. “This award validates the strength of our offerings.”

Products were judged on strict criteria including design, ecology, and technology. Gooee is fully interoperable with all wireless networks, delivers up to 80% energy savings, and has attracted partnerships with Delta Microelectronics, EVRYTHNG, Nordic Semiconductor and EnOcean to enhance its proven technology credentials.

The award capped a successful show for the business that included news of a new technology partnership with EnOcean, the world leader in energy harvesting technology.


Remaking of West London High Street wins President’s Award at Landscape Institute Awards

Kinnear Landscape Architects has won the prestigious President’s Award at the Landscape Institute’s annual awards for Brentford’s ‘Making the Connection’. The scheme was to remake Brentford High Street as a successful, liveable town centre and reassert its sense of place and identity.

Making the Connection has greatly improved the public realm. The project has recreated connections eroded or forgotten that had made Brentford an important and enjoyable place such as its role as a market town and its connection to water. The public had little awareness of how close Brentford High Street was to the River Brent but the scheme has provided a connection for pedestrians and cyclists between Brentford High Street and the businesses and offices on the commercial Golden Mile.

The project was created after an imaginative community engagement process which included creating a ‘moving high street’ using barges and delivery bikes, establishing a pedestrian and bike route beside the water and revitalising riverside sheds so that they became attractive and intriguing walk way. A new marketplace square has also proved very popular.

Noel Farrer, President of the Landscape Institute, said:  “The joy of this scheme is that it recognises good master planning practice. It successfully identifies opportunities to reconnect places safely focusing on the key challenges such as the neglected and perceived to be threatening areas; and a new public square. Each is done with extraordinary creative skill and lightness of touch with some pieces looking as if it was always like that. When a building gets in the way, the landscape architect has worked to turn it into a distinctive marker on the route rather than the previous foreboding obstacle.

“It is this combination of excellence which will undoubtedly reconnect many people and change people’s understanding and perception of the area that appeal. Landscape is a holistic quest requiring rigorous consideration at all stages. I want landscape architects to feel empowered to do it all and feel they can contribute to all parts of the process. This is an example we can all learn from.”

Other winners at the Awards include the Design for a Large Scale Development category won by South Park Plaza at the Queen Elizabeth Olympic Park which is of an exemplary standard. Littlehaven Promenade was winner of the Design for a Medium Scale Development category and also of the Fellows’ Award for Climate Change Adaptation. This project was an innovative functional, sustainable, coastal defence which also offer a new way to celebrate and enjoy this section of coast as a family beach. Another winning project was ‘Bring Your Brolly Day’, which won the Local Landscape Planning category by asking local residents in Charlbury, Oxfordshire to model the effect of a proposed solar farm using their umbrellas. The work put the local community at the heart of the design process.

The Landscape Institute Awards are presented in association with Aggregate Industries, Brett Landscape, Frosts, Ground Control, Hardscape, Historic England, McParland Finn, Marshalls, Vestre and Wienerberger. The Awards ceremony was hosted by Dame Fiona Reynolds DBE on Thursday 26th November 2015 at The Brewery, London.



Portakabin Group wins Environmental Business of the Year


The Portakabin Group’s commitment to sustainability has been recognised with another award. It has now been named Environmental Business of the Year in the Yorkshire Post Environment Awards 2015.

The award was presented by Natalie Bennett, leader of the Green Party at an event in Leeds which celebrated the achievements of organisations working to combat global warming and create truly sustainable communities. This follows the Group’s success in a number of national awards for recycling and zero waste.

Portakabin Group was honoured for its environmental commitments which cover every aspect of its business – from its achievement of generating zero waste to landfill in the manufacture of its market-leading modular buildings to its sustainable transport initiatives which encourage cycling, car sharing and the use of public transport to reduce carbon emissions.

Commenting on the award, Derek Carter, Chief Executive of the Portakabin Group said, “We are committed to achieving excellence in environmental management across all our manufacturing and commercial activities so this award is fantastic recognition for our colleagues. We are continually looking at new ways of minimising impact on the environment and would strongly urge all businesses to do the same. It simply makes sound environmental and economic sense to reduce consumption of the earth’s natural resources.”

“This award also gives our customers, colleagues and suppliers even greater confidence in the sustainability of our approach and our building solutions.”

The Portakabin Group’s sustainability successes have included:

  • Reducing business mileage CO2/£m turnover by 17 per cent in 2014/15. This was realised with the introduction of a new policy to encourage use of public transport and car sharing, and a cap on company cars for CO2 emissions and fuel efficiency.
  • The objective of zero waste to landfill was achieved at the Group’s international manufacturing centre in York a year ahead of target. Further improvements to waste management processes and new waste streams for recycling continue to be implemented.
  • A programme to replace all illuminated signage with energy-efficient LED lighting across the Group’s network of 50 Hire Centres.
  • Waste recycling for offices is being rolled out and the first block which includes the directors’ suite now segregates waste into paper, cardboard, glass, plastic and general waste for recycling.
  • The introduction of hot-air hand dryers to remove the need for waste-intensive paper towels.
  • The Group continues to purchase electricity only from renewable sources as part of its environmental commitment and despite increased cost.
  • Suppliers of high volume, low value materials deliver direct to the production line eliminating packaging.
  • Timber procured from EU-recognised certified sustainable sources (PEFC or FSC) has increased to 93 per cent.
  • Portakabin was awarded a Business in the Community Environment Index Gold Award for its commitment to sustainability, making it one of the UK’s highest-performing businesses for environmental management.
  • The Group has a three-week Cycle to Work Challenge for which it won a National Cycle Challenge Award with 41 per cent of employees cycling to work in that period. Around 20 per cent of the workforce in York regularly cycles to work.



Seton shares best practice to achieve award-winning customer service

In June 2015 Seton won the highly acclaimed European Catalogue & Mail Order Direct Commerce (ECMOD) Outstanding Customer Service Award. The company wanted to share their ideas around best practice in customer service to shed some light on why they were a cut above the rest against tough competition.

Chris Humphrey, Director of Sales and Customer Service, believes that getting close to the customer is the key to Seton’s success: “We put the customer at the centre and build everything we do around what they want and need.  We listen to them through regular surveys, Feefo, and ‘Packed with Pride’ feedback slips in customer orders to understand how we can deliver a customer experience better than any of our competitors, and actually take action to make that happen”. Through Feefo, overall positive feedback scores for 2014 were: 95.1% for service and 96.4% for products. These high scores contributed to Seton being awarded ‘Gold Trusted Merchant’ accreditation from Feefo for the last two years running. Seton was also recently selected to join the Google Certified Shop program, only available to e­commerce sites that demonstrate a track record of on-­time shipping and excellent customer service.

Seton is well aware that customers also rely on them for expertise. Legislation Watch is a free resource that provides regular, up-to-date, easy to digest information on workplace legislation, and health and safety issues.   Feedback from readers confirms that this is considered an invaluable reference that enhances the reputation of Seton as an expert in health and safety.

In addition to listening to the customer and providing added-value resources, Seton provides new employees with a rigorous training plan to achieve excellence; and sets challenging targets in areas such as first call resolution, call quality measures, speed of despatch and delivery, and service levels in order to provide an award-winning customer experience at every step.



Nationwide Conquers the Country

Jack McAvoy with (front row) Directors Thornton Tasker (MD), June Dolan (Operations) and Eugene Boyle (Business Development).

Jack McAvoy (27 years), a Working at Height Specialist window cleaner with Nationwide Window Cleaning Ltd, has won the top national Award in the 2015 programme organised by the Federation of Window Cleaners (FWC), the profession’s trade body.

Jack, who has been a window cleaner for 11 years, 7 with Nationwide, was awarded the highly coveted and contested FWC ‘Employee of the Year 2015’ Award from hundreds of nominations.   The FWC said that Jack was “The cream of a very talented professional crop.”

Working for Nationwide Window Cleaning in the South Eastern Region, Jack has worked on many of the tallest and most prestigious buildings including The British Museum, Imperial College and Heathrow Airport; using a range of window cleaning techniques from Cradles and Bosun’s Chair to High Level Access Machinery.

Judging was based on individual qualifications and reasons for entry; length of time employed by the company and within the profession; and customer testimonials submitted.

Jack, who won the Nationwide Window Cleaning Employee of the Month and Employee of the Year Awards in 2014 out of 200 employees, received his FWC Award certificate, trophy and £100 gift voucher from FWC Executive Scott Smith.

Jack said: “I’m over the moon – three Awards in 12 months is terrific. I am absolutely delighted. Today customers’ standards have never been higher and to get some of the client references I received makes this demanding job worthwhile.”

Three Nationwide Window Cleaning directors including Managing Director Thornton Tasker, who founded the company; attended the presentation at The Cleaning Show in London’s Excel centre. Thornton said: “Jack illustrates that our training programme is working. He is a shining example of the best in the business.”

For further information on Nationwide Window Cleaning: 0845 208 0010 – info@nwc-group.co.uk


Who assesses how effective you are?

 Many businesses pride themselves on the standard of cleaning and maintenance of the building they occupy or that they are responsible for cleaning. The most frequent place visited by most users of the building is the washrooms. First impressions count and high standard must be achieved consistently if the provider’s reputation is to be maintained.

As a service provider how do you know how you compare with your competitors and how do you gain recognition?

Entry into the annual Loo of the Year Awards will provide an independent assessment of ‘away from home’ toilet provision and recognition of the standards achieved based on ‘the toilet standard’ for the UK.

Mike Bone, the Awards Managing Director, said “Leading retailers, restaurant and pub chains, visitor attractions, holiday parks, shopping centres, local authorities, and importantly the cleaning and FM sector generally recognise the annual Loo of the Year Awards as a proven, cost effective and independent annual assessment of the standard of their toilet provision management and receive proper recognition through our annual grading scheme”.

Nominations and entries are now being received for the 2015 Loo of the Year Awards – the annual competition to find the best places ‘to go’ in the UK including The Channel Islands, the Isle of Man and new for 2015 – the Republic of Ireland.

There are thousands of toilets entered annually from all market sectors (there are 60 entry categories). Entries are invited from all categories and every entry receives an unannounced, dedicated, inspection visit. Entries gaining a bronze, silver, gold or platinum award are presented with a certificate – to help them promote their Award winning facilities to their customers and staff.

There are a range of National and Overall awards and trophies for the very best entries which will be presented at the Awards Presentation Event to be held on Friday 4th December at the elegant four star St Johns Hotel in Solihull.

The Attendant of the Year Awards form part of Loo of the Year Awards but relate specifically to the cleaning staff that look after facilities, rather than the loos themselves. All attendants and/or cleaning staff will automatically be entered for an Attendant of the Year Award.

Anyone can enter online via the Awards website: www.loo.co.uk or by contacting information@loo.co.uk for an entry form. The closing date for entries is 30th June.