Robertson Facilities Management secures three year Yorwaste contract

Yorwaste, the waste management and recycling specialist, has selected Robertson Facilities Management in a three-year contract.

Robertson Facilities Management, part of the £450m turnover infrastructure group Robertson, will provide planned and reactive maintenance, as well as fixed wire testing services, to over 35 buildings within the Yorwaste property portfolio.

This represents further expansion for Robertson Facilities Management into the Yorkshire region from its Newcastle base. The firm also recently secured a substantial piece of business from Tees, Esk and Wear Valley NHS Trust.

Allan Dryden of Robertson Facilities Management said: “Yorkshire is a prime target for the business as we continue to expand our footprint in the North of England.

“To have been selected by Yorwaste is testament to the work the team has done to build our reputation and deliver outstanding service levels across our client base.”

Robertson Facilities Management was one of the first true FM companies in the UK. The business works in partnership with the public and private sectors, and has demonstrated steady growth in recent years across its operating sectors.


Cloudfm wins Prezzo contract

Cloudfm, the UK’s fastest-growing facilities management company, has been appointed to manage all planned and reactive maintenance at Prezzo Limited’s 298 sites.

Operating a number of well-known brands including Prezzo, Caffe Uno, Chimichanga, MEXIco and Cleaver, Prezzo Limited has restaurants and cafés across the UK, which all boast an emphasis on a relaxed ambience and fresh, authentic cuisine.

The new contract will further build on Cloudfm’s impressive portfolio of restaurant clients, which includes Pizza Express, Zizzi, Ask, KFC and Harry Ramsden’s.

Innovation has been key to Cloudfm’s rapid growth, with clients looking for a more sophisticated alternative to traditional CAFM systems in order to achieve greater control and higher performance, as Jeff Dewing, CEO of Cloudfm, explained: “We’re delighted to have won the contract with Prezzo Limited, and look forward to working in partnership with them to demonstrate how much more value we can offer. Drawing on more comprehensive, real-time data, we’ll be focusing on increasing visibility, quality and compliance while significantly reducing costs.”

“The promise of year-on-year savings was a strong factor in our decision-making process.” said Steve Holloway, Group Property Director at Prezzo Limited. “But it certainly wasn’t the only one. We set out to find an FM partner who will truly understand our business, and can deliver a service that will offer tangible benefits throughout our organisation, from improved reactive maintenance management and compliance at restaurant level, and better governance of expenditure, right through to enabling us make more insightful board-level decisions about capital investment. Ultimately, we want to improve our customers experience in our restaurants, and ease the operational burden for our teams, to strengthen and grow our business.”

To find out more about Cloudfm’s innovative approach to FM delivery, visit


Eric Wright FM Wins Hospice Contract

Image shows: Derian House CEO, Georgina Cox, with Eric Wright, chairman of the Eric Wright Group (far right).

Eric Wright Facilities Management, part of the Eric Wright Group, is helping a Lancashire Children’s Hospice manage its estates more cost effectively as part of a 12 month FM contract.

Providing palliative care and respite to children and young people with life-threatening illnesses and life-limiting conditions, Derian House supports around 275 families across the North West and provides bereavement support to a further 200.

The charity approached Eric Wright Facilities Management for support with a mandatory compliance audit, resulting in a facilities management contract designed to help the hospice leverage maximum value from its estates, its employees and its supply chain through operational best practice and an effective building management and maintenance strategy.

The contract builds on a long-standing relationship between Eric Wright Group and Derian House, which has seen the property and construction company support the charity through fundraising, in addition to delivering numerous projects on site.

The latest scheme to be delivered by the firm at the Hospice’s Chorley site is a new Donation Centre completed by Eric Wright Special Projects in December 2016. Maintenance for the Centre is in addition to the Eric Wright Facilities Management contract.

Eric Wright Facilities Management’s engineering manager will complete the full compliance audit, reviewing all policies and processes for managing the building and a report of the internal and external fabric of the building to identify priorities for planned preventative maintenance, reactive maintenance and operational cost management, which the team will also manage.

The contract also includes general property management support and guidance and the Eric Wright Facilities Management team has already developed a quality management process that will be used to ensure ongoing compliance and best practice, upskilling the existing Derian House team to ensure that the charity derives sustainable value from its investment.

Kate Bailey, Senior Business Development Manager from Eric Wright Facilities Management, said: “We understand the third sector and the need to not only work within restricted budgets but to be accountable for every penny and ensure that all money invested in FM services results in a tangible return.

“We are particularly close to Derian House and this latest contract builds on a relationship that goes back many years. We’re delighted to be seeing positive outcomes from the programme already and look forward to delivering real value that will help the charity continue to make savings in the future.”

In addition to the contracted activities, Eric Wright Facilities Management has also been advising Derian House with pro bono fleet management advice and support as part of its ongoing CSR programme. Derian House has been working with the Eric Wright Group’s fleet team to review policies, review driver competency and documentation checks and audit vehicles used for work by employees.

Georgina Cox, CEO of Derian House, added: “As a charity that relies on donations to provide vital services, spending some of that revenue on external providers is always a carefully considered decision.

“Eric Wright Group has always offered us excellent quality and genuine value in the past and we are already starting to see the benefits of our new contract with Facilities Management in terms of maintenance savings, compliance, operational efficiency and staff development. We look forward to experiencing further return on investment as the contract continues.”


Network Rail chooses Interserve for flagship UK stations account

Interserve, the international support services and construction group, has won a new five-year facilities management contract with Network Rail worth £65 million.

Interserve will deliver facilities services such as waste management, landscaping, pest control, adverse weather management and washroom services across 11 of Network Rail’s managed stations in London, Reading and Bristol. These include eight of the UK’s 10 busiest stations.

The new partnership marks the first time facilities services have been delivered by a single provider, with Interserve replacing multiple service-providers. The new contract builds upon Interserve’s existing relationship with Network Rail, which has included providing cleaning services across the organisation’s estate for the last five years.

Adrian Ringrose, chief executive at Interserve, said: “This contract win is testament to Interserve’s expertise in the transport sector and our track record of delivery for Network Rail. A total of three billion passengers pass through the transport environments we support, from airports to major city centre rail termini. It’s an exciting time for the UK rail network and we look forward to supporting operational delivery at Network Rail’s key stations, as well as playing our part in enhancing the passenger and train operating company experience.”

Under the new contract, Interserve will introduce initiatives to improve waste recycling and new equipment to enhance standards and productivity. Interserve will also support apprenticeships, training and work experience programmes across the account.

Interserve’s transport expertise includes providing support for stations, track and other rail assets.  Core services include customer support, security, facilities management, on-train cleaning, turnaround cleaning, landscaping and vegetation management.

The business works with metropolitan, mainline and light rail networks within the UK and internationally, including providing facilities services to some of Spain’s most high profile and busiest commuter stations.

Stations included within the contract

 London stations:

  • Waterloo
  • Victoria
  • Liverpool Street
  • London Bridge
  • Charing Cross
  • Euston
  • Paddington
  • Kings Cross
  • Cannon Street

 Stations outside London:

  • Reading
  • Bristol



NIC awarded circa £50m contract with Morrisons

NIC Services Group is delighted to announce they have been awarded a circa £50m contract with Yorkshire based supermarket chain Morrisons.

The contract will see NIC delivering services across the North of the England and Scotland. NIC is one of the pioneering contractors who have worked closely with Morrisons to see them outsourcing their services for the first time in over 100 years of trading.

Morrisons is a Yorkshire based food retailer serving customers across the UK at more than 500 stores with 117,000 colleagues working in the business every day.

NIC were awarded the contract following a successful pilot scheme which was completed earlier this year. NIC’s innovative approach to cleaning and their extensive knowledge of the retail sector ensured they were selected as one of Morrisons supplier partners.

John Spencer, Group Chairman for NIC said “We are extremely proud to be partnering with Morrisons. This award is particularly significant given that Morrisons have never outsourced their services before. I am sure our extensive experience in this sector will ensure the highest standards of service delivery for Morrisons and their customers and colleagues.”


Ideal Response Signs Exclusive Deal with BioSweep

Ideal Response signs a 6 year agreement with BioSweep to use their technology across the United Kingdom. As part of the agreement, Ideal Response has exclusive rights to the use of BioSweep technology in Kent, South East England.

BioSweep is an extremely effective technology for eradicating malodours, bacteria, viruses, pathogens, VOCs, and for suppressing mould spores. The major benefit to using BioSweep isshorter decontamination time frames, which in turn can reduce costs compared to traditional systems.

  • Benefits of using BioSweep Tecnhology:
  • Permanent results
  • Environmentally safe
  • Proven technology
  • Non-corrosive (unlike simple ozone generators used elsewhere)
  • Will not blanch or harm fabrics
  • Allows for quicker recovery and re-entry of insured property’s

Some of the applications that BioSweep can be used for:

  • Fire/smoke odour removal
  • Mould/mildew abatement
  • MRSA/C-diff/staff eradication
  • Bacteria/virus mitigation
  • ANY odour eradication
  • Vehicle recovery
  • Contents remediation on-site
  • Whole building bio-sanitation
  • Allergen suppression

“There exists a huge opportunity with BioSweep. The further we reach out,the more we realise people have not heard about us. I am proud of Ideal Response’s significant accomplishments and growth over the past few years, and expect BioSweep to add further strength and depth to their services.” Said Roark McMaster Owner, BioSweep.

Javid Ibrahim, Managing Director, The Ideal Group commented: “BioSweep is an impressive piece of technology that adds considerable value to services provided by Ideal Response but more importantly, it provides additional peace of mind to our customers.”

About Ideal Response

Ideal Response is an emergency response specialist, providing property cleanup, repair and restoration services to properties damaged by fire, flooding, trauma and other unexpected disasters.

From our humble beginnings as a domestic cleaning company, Ideal Response has grown to become one of the UK’s largest contractors in emergency response, disaster recovery, environmental management and property repair and cleaning.

For further information, please visit:


Ampersand awarded prestigious Sage Gateshead contract

Ampersand, part of the CH&Co Group, has been awarded a five-year contract to provide all catering services to the iconic concert and events venue, Sage Gateshead.

Located on the banks of the River Tyne, the flagship venue was designed by renowned architect, Lord Foster.  It opened in December 2004 and today attracts over 600,000 visitors per year and hosts events featuring a wide range of stars from Sting and Katherine Jenkins to Gareth Malone’s choir, Voices, and Showaddywaddy.  Sage Gateshead is also home to the Royal Northern Sinfonia.

Ampersand’s responsibilities within the multi-million turnover contract will include managing the bars, brasserie, café and events for Sage Gateshead and a team of up to 70 Ampersand staff will provide the services.   Within Sage Gateshead there are five bars, a café, a brasserie and scope to run events such as dinners for up to 400 people. If both concert theatres are in use, there are in excess of 3600 customers on site.

Paul Jackson, Managing Director of Ampersand, said, “Even though Ampersand has contracts across the UK, Sage Gateshead is our first contract in the North East and it’s a very exciting opportunity for us.  The building is incredible, the location is great and the facilities inside are amazing.  These three elements give us a very good platform to build on with Sage Gateshead to maximise the potential of the venue.

“We have some very exciting initiatives and concepts that we’ll be launching with Sage Gateshead in January 2016 and these will help cement its place as the premier venue in the North East.”

Abigail Pogson, Sage Gateshead’s Managing Director said “We’re here to offer great music and great experiences and that’s why it’s important to us that Sage Gateshead’s bars, cafes and brasserie are a cut above.

“Ampersand won a highly competitive tender process with a combination of creativity, innovation and flair and we’re looking forward to working with them, and making a visit to our great building as enjoyable as possible.”


What’s the true cost of ‘pence per copy’ printer contracts?

Business printer maintenance specialists NCM have launched a national campaign to make Facilities Managers aware of the true costs of ‘pence per click’ meter contracts for multi-function printers and copiers.

NCM Business Development Manager, Mick Leyland, says, “Around two-thirds of printers are scrapped after only 3 years, when, in reality, the printer has many more years of useful service ahead of it. Not only is this practice wasteful and unnecessary – it’s also expensive when you add up the total cost of ownership over the contract period – and that’s not mentioning the environmental impact of replacing equipment every three years and how many perfectly good printers end up in landfill.”

NCM can maximise ROI for Facilities Managers by extending the life of their existing printer fleet – offering maintenance and repair contracts on existing assets though their nationwide network of service engineers managed by a Midlands-based call centre.

Mick continues, “Many larger organisations can also find it a challenge to keep track of their assets. As specialists in networked print solutions, we can carry out an audit of printer assets – from high volume multifunction printers to hand-held label printers – and everything in between, to support the Facilities Manager whatever the size of the organisation.”

Visit to find out more about how NCM are supporting Facilities Managers to manage their printer assets more effectively, and follow their online campaign using the  hashtag #savetheprinter


Servest wins £9.1m contract with Sutton Council

Facilities management provider Servest Group has won a £9.1m cleaning contract with the London Borough of Sutton, in south London.

The seven-year contract with a three-year extension option is for daily and specialist cleaning of all council offices and selected schools in the borough. It starts in April 2014.

Servest has been working in partnership with Sutton since 1995. Following the council’s decision to rationalise service delivery to a sole supplier, Servest took part in a robust tender process, which resulted in Sutton awarding the borough-wide contract for cleaning to Servest.

Rob Legge, Servest’s Chief Executive Officer UK and Europe, said: “We have been delivering cleaning services to Sutton since 1995 and are delighted to be able to extend our partnership for at least another 7 years. Being awarded the full cleaning contract is a real vote of confidence in our impressive track record and strong local management. We have delivered on all of our promises and will continue to do so.”

“The client trusts that we can deliver on quality and on price, and is impressed with our cutting-edge products and processes and our industry-leading staff training programmes,” Legge added.

Gerald Almeroth, Strategic Director of Resources at Sutton Council, said: “We are pleased to be able to continue our long-standing relationship with Servest and look forward to them continuing to deliver clean, safe environments for all users of our buildings.”


Protect investment in ‘spending a penny’…

2018-clos-o-mat-installationProviders of toilet facilities open to the public can save £000s per annum yet simultaneously deliver better service through an innovative scheme by Clos-o-Mat. And one scheme user maintains it would be ‘foolish’ not to take advantage of the service!

The scheme is Clos-o-Mat’s service and maintenance package for ‘out of home’ accessible toilets, including Changing Places toilets and hygiene rooms, which it has supplied.

Under the plan, the company’s team of in-house, specially trained engineers undertake annual maintenance of ALL the key equipment provided by Clos-o-Mat in the toilets. This includes complex technical fittings such as height adjustable changing benches, Clos-o-Mat Palma Vita automatic shower (wash and dry) toilets and hoists.

Further, should there be a problem with any of the equipment, Clos-o-Mat’s engineers will be on site as quickly as possible and undertake whatever steps necessary to remedy the issue and ensure the toilet facility is fully functioning.

Wakefield College is just one customer that has taken advantage of the package, for its two accessible toilet facilities supplied and installed by Clos-o-Mat. Elaborates Diane Henry, Estates Manager, “Due to the installation costs and technical nature of the equipment I believe it would be foolish not to invest in servicing. Servicing helps to ensure optimum performance, minimise operational downtime which would have a negative impact on the potential users of the facility, and helps prolong the equipment’s life.”

Adds Robin Tuffley, Clos-o-Mat marketing manager, ‘When providers have made a significant investment in the provision of an accessible toilet, it is logical to ensure it is operational as much as possible, not only to potentially maximise return on investment but also to optimise that intangible ‘customer service’, especially when to do so adds little pro rata to the annual running costs.

“We have all know the frustration of needing to go to the toilet when away from home and find the nearest one is out of use. That frustration is significantly increased when you are- or care for someone who is- disabled, and need special facilities.”

Details of the service & maintenance package are available on Clos-o-Mat’s website, or via email ( or telephone (0161 969 1199).

Founded 50 years ago, Clos-o-Mat is the only company in the UK that can not only supply the full ambit of disabled toilet solutions, but install, project manage, commission and maintain the equipment.