Sherwoods, the FM building services company, has deployed a 5 in 1 mobile management system from BigChange. Sherwoods’ field service engineers are equipped with the latest ruggedised tablets running a paper-free system. The mobiles are live connected to the cloud hosting a complete management solution from BigChange that covers everything from CRM to routing, purchasing, job scheduling,certification and invoicing.
Founded in 1970, Sherwoods provides a true one-stop-shop range of services and has a 35-strong team of mobile field engineers providing comprehensive coverage across South West UK. Providing planned & reactive maintenance 24-7 365 days a year, Sherwoods’ multi-skilled team take care of roofing, electrical, plumbing,drainage, gas, oil, LPG, HVAC as well as exterior and interior building fabric.
Sherwoods’ mobile field engineers use the BigChange JobWatch mobile apps for everything from time sheets, job sheets, signature capture and certification – with photographs. JobWatch is used 100 percent of the time to provide an evidential record of all works, with GDPR compliant, real time data, always available online.
“When we saw BigChange for the first time we realised that the JobWatch apps could really help us make a positive difference, and assist our mission to become the FM Building services partner and employer of choice across the UK Southwest region,” says Kevin Sherwood,Managing Director of Sherwoods. “BigChange understood why real time, open, accessible, transparent and visible information is vital to us continuously improving communication, managing compliance and risk, and delivering the best service for everyone involved throughout the life of a job.”
“We really like the fact that with JobWatch we write our own workflows and customise it for everything we do. It is a flexible system and being a cloud service, it allows us to grow in line with our sustainability agenda without being burdened by IT capability or capacity” says Sherwood.
“The apps and tracking are only one part of what BigChange provides; it is a complete end-to-end solution. BigChange like to call it a 5 in 1 system but it is actually a lot more than that. For us it provides a seamless solution between our office, field, client and suppliers, that is used all the way from initial customer enquiry through all communication to resource management, procurement,service delivery, KPI reporting and invoicing,” Sherwood adds.
With conservative plans to double the business turnover by 2022, Sherwoods work with private and public organisations, with a diversity of clients and sectors that include local, regional, national and international brands.
“Our company values are to be adaptable, fun, honest and committed; we live and breathe these values. Those are values we see in BigChange as well, and it makes for a good partnership,” states Sherwood.
A video interview with Kevin Sherwood explaining the system can be viewed below: