Target Maintenance has rolled out a new generation mobile workforce system using tablets linked in real time to a central management software as part of a 5 in 1 cloud-based solution from BigChange. Target Maintenance is a fast-expanding UK company that specialises in ensuring buildings are fire safe with retrospective building modifications involving fire compartmentation.
BigChange has provided Target Maintenance with a completely paperless system that integrates the field operations with their central office IT system, which is all part of JobWatch, the cloud-based solution from BigChange. The system handles everything, from call logging to job scheduling, job management and invoicing, with live vehicle tracking to give Target Maintenance complete visibility of all jobs in progress and once completed.
Target Maintenance switched to BigChange from another service management system and a separate tracking system. “We wanted to modernise our IT and invest in a solution for the future – something that could assist in what is proving rapid growth in the business,” says Dean Rochester, Managing Director of Target. “BigChange was particularly appealing as it is a true end-to-end solution and we knew that would make things much easier; a single system with the seamless flow of data from start to finish, which will also aid our clients.”
“The fact that it is cloud based – and therefore accessible anywhere, anytime – was appealing and we like the fact that it is continually evolving. Every new feature is an improvement, adding functionality that helps us save time and reduce costs,” Rochester adds. “This ensures our clients are continually seeing improvement in our service.”
Target Maintenance also replaces or repairs fire doors, alarms, smoke vent systems and emergency lighting with both fast, reactive maintenance services as well as longer term contract services. As well as the FIRAS accredited fire safety work, Target provides facilities and maintenance services to the property sector including commercial, retail and leisure, social housing, insurance and lettings.
“Previously we were getting overwhelmed with paper processes as the business grew. Paperwork was simply delaying invoicing for completed works and impacting on our customers and their budgets. We identified it as an area we needed to focus on and have through BigChangeimproved and reduced our processes. BigChange was the solution,” explains Rochester. “We feel we are quicker and more organised having eliminated much of the paper with digital records and now all the information our clients need is at our fingertips and readily available.”
The system is helping improve customer service as well by improving communication. Customers now get instant auto-alert emails when job requests are received, and work is scheduled. In addition, the electronic job sheets and progress photographs from site allow customers to be kept fully informed on work progress.
Since 2014 Target has expanded from 30 staff to the current 80 staff and turnover of £3.5million. Target’s 35 field service engineers operate the JobWatch mobile app – which is coupled with BigChange vehicle tracking – to manage their work and report progress accordingly.