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Case Study: Planned Preventative Maintenance a must for Royal Brompton and Harefield NHS Trust.

Whilst the Artic client base is very diverse, Artic do specialise in a few key sectors, including Hospitals & Healthcare, Universities, Banking, and Corporate Real Estate, as they realise how important fast reactions, installations, and planned preventative maintenance are within these environments and the company is set up accordingly.

Realising how critical a robust and planned preventative maintenance regime is to keep a hospital running efficiently was a key factor in the decision to award a three-year HVAC contract to Artic Building Services for the Royal Brompton and Harefield NHS Trust which runs until 2021. Also, Artic have a burgeoning reputation for offering tailored and proven engineering solutions to the NHS sector.

Hard FM partners of hospitals and healthcare must be aware of the urgent nature of works required and the pressure placed upon Estates staff in these stressful and demanding environments.  This is why using dedicated management and administration from Artic, the Trust’s Hard FM Partner, supports the Trust’s estate staff and allows them to prioritise their own key functions.

In the current economic climate, we are all aware of the increasing focus on NHS Trust budgets and the need for commercial competitiveness and cost control has never been greater. Any service provider to the NHS must balance cost competitiveness with delivering the highest quality service level rightly required by the best Health Service in the world.

Central London hospitals such as Royal Brompton & Harefield NHS Trust present certain specific challenges regarding FM cover. Partners need to prove to be highly capable of working with the hospital sites to take the professional and flexible approaches necessary to ensure their HVAC equipment is properly maintained and serviced.

At the centre of any service contract for the NHS is the requirement to understand that a hospital is a fast moving 24/7 live environment. With the Artic team in place, Royal Brompton & Harefield NHS Trust could be satisfied that the on-site engineers understood the need for cleanliness and discretion within the hospital and had the flexibility of approach to deal with the access issues and last-minute changes which go with the territory of service in a vibrant and busy hospital.

With such a wide range of applications covered under this contract, technical appraisals of all equipment are a constant and ongoing process which has led to the development with the Trust of a partial condition-based maintenance regime for certain non-critical areas. Along with a stock of critical spares this contributes to a rolling programme to optimise the contract workings and provision.

As a specialist Heart and Lung/Respiratory hospital, the Royal Brompton & Harefield NHS Trust is world renowned for providing care for patients who, by the nature of their illness, can be adversely affected by the environment around them. It is therefore crucial that planned preventative maintenance is at the forefront of the Trust’s HVAC plans to ensure no disruption to the critical running of the hospital.

Artic have a unique Central London Engineering Support Network, to ensure that clients such as Royal Brompton, and other acute facilities, have rapid response 24/7.

There are many key benefits of working with Artic Building Services for your Hard FM needs are numerous, including…

  1. Financially solid, privately owned, no shareholders or remote influencers
  2. Owned and run by engineers, focused on engineering solutions
  3. Exemplary Health & Safety Record and run a Tidy Site Policy
  4. Successfully and consistently deliver complex technical M&E integrated projects
  5. Directly employed workforce and an established key supply chain
  6. Holder of over 14 accreditations including ISO 14001, Refcom, and CHAS.

But don’t take it from us, this is what our clients say…

Artic have gone to the top of my Christmas Card list! They have thought outside the box and manage to salvage loads of parts from the now defunct On-Call building boilers, which we can then now use to keep other boilers functioning until we eventually have the boiler house refurbished. l I am thankful to them for their dedication and foresight.”King’s College London

I have to say that our engineer is a real asset to your company. He keeps me informed with the right amount of information without prompting, is very knowledgeable in his field, doesn’t pretend he knows something when he doesn’t, and has a ‘let’s get the job done’ attitude in a sensible manner. It’s a pleasure working with him.”Royal Brompton & Harefield Foundation Trust

The team at Artic delivered an excellent service to UCL Estates, namely the level of communication from all office-based staff, and the excellent response times both during normal hours and out of hours. The knowledge and experience of the Contracts Manager at Artic Building Services responsible for the UCL Estate made, and continues to make, a positive difference to the delivery of this contract. Overall, we are very very pleased with the works completed by Artic and our expectations are met in a professional manner.”UCL Estates

COMPANY WEBSITE http://www.articbuildingservices.com

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